When COVID-19 hit Central Texas, the team here at United Way responded quickly. Almost a year later, our 2-1-1 team is still responding to increased calls for questions and help around COVID-19, and help in general. (At times in the first few months of the pandemic, our call volume was 10x the average.) The Governor has said that 2-1-1 is THE place to go for information on COVID-19. Now more than ever, people need to know where to go for food, information on testing, health services, and so many other needs. Our 2-1-1 team is working around the clock to make sure callers seeking help are connected to accurate and up-to-date information. We know the whole community is thankful for our 2-1-1 front line heroes, and we couldn’t be happier to celebrate our team this 2-1-1 Day. Meet Stephanie Lyon, Statewide Community Information Coordinator, and learn all about the importance of 2-1-1. Want to know more about Stephanie? What brought you to United Way ATX? I came to United Way in the very beginning of September 2020, as a contract worker. I had been searching for meaningful, challenging, community-related social services work in the nonprofit sector for a few months. Due to being in the middle of a global pandemic and tough job market, I was incredibly fortunate to be contacted by a recruiter. I went through the interview process, and was grateful to land the position of 2-1-1 Navigation Specialist. How long have you been working with the Nav … Continue reading It’s 2/11: Celebrate 2-1-1 front line heroes with us!
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