Connect  United,
Live United

Our goal

People in our community are connected to resources for food, health, housing, transportation, and more

Simple, one-call access to resources

For more than 25 years, United Way for Greater Austin has helped people navigate the complex system of health and human services in Central Texas through our Navigation Center. We provide simple, one-call access to more than 30,000 nonprofit and government resources in 10 counties.

Callers can receive support in the areas of food, health, child care, employment, housing, transportation, disaster relief, and more.

Meet Model Community

Only 10% of a person’s health outcomes are related to access to health care. Factors like access to education and housing can have the biggest impact. Model Community brings together agencies, community clinics, and education institutions to offer more holistic and streamlined delivery of social services.

Funded by the Michael & Susan Dell Foundation, Episcopal Health Foundation, and St. David’s Foundation, Model Community allows service providers–from health clinics to schools and community-based organizations–to develop a comprehensive view of an individual’s needs and coordinate support to improve their health and wellness outcomes.

Through Model Community, we are building a more effective, person-centered system of social services that supports health equity—so everyone in our community has the opportunity to be healthy and thrive.

Meet Addressing Cancer Together

Cancer is the #1 killer in Central Texas, and uninsured patients are six times more likely to be diagnosed with late-stage cancer. 

Addressing Cancer Together, powered by United Way for Greater Austin, expands access to cancer screening, diagnosis, and treatment in Central Texas. Our goal: To save lives and reduce the economic burden of cancer on families and communities. While Addressing Cancer Together plans to address all cancers and more counties, the initial rollout focuses on breast cancer and will support uninsured patients in Williamson, Bastrop, and Hays counties. 

United Way’s vision is that everyone in our region will have equitable access to cancer screening and treatment. Through Addressing Cancer Together, people who are uninsured and don’t qualify for available resources receive cancer care at no cost. Because when you are battling cancer, your focus should be on healing, not worrying about how to pay for your medical care.

Meet Community Health Connect

Community Health Connect is a cross-sector collaborative in Williamson County set on improving health outcomes and expanding access to resources for local families. We are part of a cohort of six Accountable Communities of Health in Texas, sponsored by the Episcopal Health Foundation’s Texas Accountable Communities for Health Initiative (TACHI). Community Health Connect is currently building a network of certified community health workers in high-needs communities across the county by launching a Pathways Community HUB.

The Pathways Community HUB serves as a connection point for funders, managed care organizations, social services, and families. The goals of this model are to build sustainable funding for social determinants of health within local communities and to create a platform for residents, social services organizations, and health workers to work together on health-related issues.

Our goal is to build a network of certified community health workers in key Health Equity Zones across the county while providing in-home care coordination, social service navigation, health education, and advocacy, to improve individual health outcomes for everyone.

Learn about our proven programs

Accessing social services has never been easy. There are countless barriers to getting help: structural racism, language barriers, the digital divide, lack of transportation, complicated application processes, long wait lists, a limited social service capacity, and more. All of our programs in the Navigation Center are working toward eliminating these barriers and ensuring that every person in our community gets the help they need.


2-1-1 is a phone number anyone can call for help. 2-1-1 is free, confidential, and available 24/7. Support is available in more than 200 languages.

The 2-1-1 helpline run by United Way for Greater Austin serves Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson counties.


ConnectATX is a complement to 2-1-1 that offers people more holistic support. While 2-1-1 has the capacity to provide service to thousands of people every week, ConnectATX goes deeper with callers and online users to proactively and holistically address many needs. Help through ConnectATX is available online and via phone, text, email, and chat.

A key feature of ConnectATX is “closed-loop” referrals. A few dozen agencies are closed-loop referral partners, meaning we digitally send client information to them, can see if and when the client is served, and can follow up as needed. We’re adding new closed-loop partners every week.

See our community investments

supports COVID-19 vaccine equity; funding from St. David’s Foundation and Austin Community Foundation

Impact: At a glance

In the past year


2-1-1 calls for help answered


ConnectATX requests for help answered

999 %

of individuals received a referred service


tax returns prepared by VITA volunteers

Collaborated with 19 local grassroots organizations to host 133 COVID-19 vaccine clinics and administer 30,014 vaccines

Free Thanksgiving meals and gift programs in Greater Austin

Free Thanksgiving meals and gift programs in Greater Austin

Each year, United Way for Greater Austin’s Navigation Center sees a spike in calls during November and December, many from people looking for a warm meal for the holidays. To help Central Texans find these resources, we’ve created a calendar of f...

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The history of Children’s Optimal Health

The history of Children’s Optimal Health

This blog was written by United Way for Greater Austin's Model Community Data Manager Dan Brown. In early 2008, thirteen lead community agencies and institutions organized as the Charter Members of Children‘s Optimal Health (COH) and formed a Te...

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United Way for Greater Austin and Children’s Optimal Health have merged!

United Way for Greater Austin and Children’s Optimal Health have merged!

United Way for Greater Austin and Children's Optimal Health (COH) have joined forces and merged! Access COH Maps and Data here Through this merger, we are streamlining our business and operational infrastructure to more efficiently serve the Gr...

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To learn more, please contact:

Amy Price
VP of the Navigation Center