Connect  United,
Live United

Our goal

People in our community are connected to resources for food, health, housing, transportation, and more

Simple, one-call access to resources

For more than 25 years, United Way for Greater Austin has helped people navigate the complex system of health and human services in Central Texas through our Navigation Center. We provide simple, one-call access to more than 30,000 nonprofit and government resources in 10 counties.

Callers can receive support in the areas of food, health, child care, employment, housing, transportation, disaster relief, and more.

We responded to our
5 millionth call in 2021.

Meet Model Community

Only 10% of a person’s health outcomes are related to access to health care. Factors like access to education and housing can have the biggest impact. Model Community brings together agencies, community clinics, and education institutions to offer more holistic and streamlined delivery of social services.

Funded by the Michael & Susan Dell Foundation, Episcopal Health Foundation, and St. David’s Foundation, Model Community allows service providers–from health clinics to schools and community-based organizations–to develop a comprehensive view of an individual’s needs and coordinate support to improve their health and wellness outcomes.

Through Model Community, we are building a more effective, person-centered system of social services that supports health equity—so everyone in our community has the opportunity to be healthy and thrive.

Learn about our proven programs

Accessing social services has never been easy. There are countless barriers to getting help: structural racism, language barriers, the digital divide, lack of transportation, complicated application processes, long wait lists, a limited social service capacity, and more. All of our programs in the Navigation Center are working toward eliminating these barriers and ensuring that every person in our community gets the help they need.


2-1-1 is a phone number anyone can call for help. 2-1-1 is free, confidential, and available 24/7. Support is available in more than 200 languages.

The 2-1-1 helpline run by United Way for Greater Austin serves Bastrop, Blanco, Burnet, Caldwell, Fayette, Hays, Lee, Llano, Travis, and Williamson counties.


ConnectATX is a complement to 2-1-1 that offers people more holistic support. While 2-1-1 has the capacity to provide service to thousands of people every week, ConnectATX goes deeper with callers and online users to proactively and holistically address many needs. Help through ConnectATX is available online and via phone, text, email, and chat.

A key feature of ConnectATX is “closed-loop” referrals. A few dozen agencies are closed-loop referral partners, meaning we digitally send client information to them, can see if and when the client is served, and can follow up as needed. We’re adding new closed-loop partners every week.


The IRS’s Volunteer Income Tax Assistance (VITA) program offers free basic tax return preparation to qualified individuals, including people who make $57,000 or less per year, people with disabilities, and people with limited English proficiency. Every year, we train and certify volunteers to provide the VITA program in our region.

See our community investments

supports COVID-19 vaccine equity; funding from St. David’s Foundation and Austin Community Foundation

Impact: At a glance

In the past year


2-1-1 calls for help answered


ConnectATX requests for help answered

999 %

of individuals received a referred service


tax returns prepared by VITA volunteers

Collaborated with 19 local grassroots organizations to host 133 COVID-19 vaccine clinics and administer 30,014 vaccines

Meet Susan: 2-1-1 Navigation Specialist and community champion

Meet Susan: 2-1-1 Navigation Specialist and community champion

National 2-1-1 Day, celebrated on February 11, recognizes the more than 200 2-1-1 helplines located across the country.  For the past 20 years, United Way for Greater Austin’s 2-1-1 helpline has connected thousands of Central Texans to local, s...

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United Way Launches Model Community Initiative for Greater Austin Area

United Way Launches Model Community Initiative for Greater Austin Area

Zip code shouldn’t determine what opportunities are available to families, such as jobs, grocery stores, child care, schools, and safe housing–but in our current reality, it does. To support more equitable access to social services for everyone,...

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United Way partners provide children’s vaccines in Greater Austin

United Way partners provide children’s vaccines in Greater Austin

When the CDC first recommended the COVID-19 vaccine for children aged five to 11 in early November, United Way for Greater Austin jumped into action alongside eight of our community partners to provide children's vaccines in Austin and the Central Te...

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To learn more, please contact:

Amy Price
VP of the Navigation Center