Since 1996, United Way for Greater Austin has helped residents navigate the complex system of health and human services in Central Texas by maintaining our Navigation Center. The service provides simple, one-call access to our call specialists, who can connect you to more than 30,000 nonprofit and government resources in the 10 counties we serve.

Anyone can contact the Navigation Center by simply calling the free 2-1-1 hotline. Call specialists carefully listen to each individual’s situation, then access information about the appropriate services for that individual using the 2-1-1 Texas database. Our compassionate team helps directly find callers the best navigation pathway for healthcare support, and coordinated access with several area clinic networks, including El Buen Samaritano Episcopal Mission and Bluebonnet Trails Community Services. Our specialists can even make appointments for callers for the Medical Access Program (MAP), Medicaid and the Children’s Health Insurance Program (CHIP) through our Central Health partnership.

Need Help?

Call 2-1-1 now, or search the 2-1-1 online database. You can also download the “2-1-1 Texas” app through your iPhone or Android app store to locate services you need near you.

2-1-1 is…

  • Free and confidential
  • Available 24/7
  • Accessible by TTY/TDD
  • Multilingual; 230 languages available
  • Accessible from cell phones

2-1-1 call specialists are…

  • Skilled, certified professionals
  • Culturally sensitive advocates
  • Compassionate problem solvers

2-1-1 provides information about…

  • Housing
  • Clothing
  • Health Care
  • Child Care
  • Education
  • Employment
  • Counseling
  • Government Resources
  • Volunteer Opportunities
  • Disaster Information

Our Navigation Center also serves as the point of contact for a growing number of community-wide initiatives, including:


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Every day in Austin, we’re working to ensure each child has access to high-quality education, every family has the tools they need to be financially stable, and health and human services are readily available for all.

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