Navigation Center



Number of calls the Navigation Center took in 2011.



Of the calls to the Navigation Center are for basic needs and health care services.


2 million

Number of calls the Navigation Center received since its launch 10 years ago.

Connecting Central Texas

Since 1996, United Way for Greater Austin has helped residents navigate the complex system of health and human services in Central Texas by maintaining the United Way Navigation Center: a service that provides simple, one-call access to nonprofit and government resources. The Navigation Center improves Central Texans’ lives by creating one central access point for an array of community resources in our 10-county region.

The Navigation Center includes partnerships with 2-1-1, a program of the Texas Health and Human Services Commission in collaboration with the United Way for Greater Austin Texas, as well as Central Health and is accredited through international standards by the Alliance of Information and Referral Systems.

Through the 2-1-1 database, Navigators (our call specialists) can access information about services offered by more than 5,000 programs. Navigators also make appointments for the Medical Access Program (MAP), Medicaid and the Children’s Health Insurance Program (CHIP) through the Central Health partnership.

The Navigation Center also serves as the point of contact for a growing number of community-wide initiatives, including:

  • Community Tax Centers: Providing free income tax preparation for low-income individuals and families.
  • Summer Food Programs: Serving lunch to children in need during the summer months.
  • Back-to-School Immunizations Programs: Offering access to childhood immunization for students returning to school.

Additionally, in times of disaster, the Navigation Center provides callers information about evacuations, sheltering, donations, government assistance and other resources.

Community Needs and Trends Report

The United Way Navigation Center produces an annual report compiled from feedback from callers and data collected from 10 counties in the Greater Austin area. The report illustrates changes in demands for health and human services and support future planning. With the information in the Community Needs and Trends Report (CNT Report), Texas legislators, city planners and community stakeholders are better equipped to meet the needs of the community.

Ready to change lives?

Every day in Austin, we’re working to ensure each child has access to high-quality education, every family has the tools they need to be financially stable, and health and human services are readily available for all.

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