Tag: Bluebonnet Trails Community Services and El Buen Samaritano

2-1-1 Specialists Make Austin Greater

At UWATX, we are grateful for our employees who are dedicated to improving the lives of people in Greater Austin. United Way’s 2-1-1 Navigation Center is one of the busiest departments that does this every day; just last year, the 2-1-1 Navigation Center answered more than 300,000 calls from residents in need! This compassionate team of specialists connects callers to more than 30,000 nonprofit and government resources within the ten counties we serve. Four phenomenal women: Cynthia Houlihan, Laura Juarez, Melissa Korpi and Jessica Venson (all photographed above), have worked in the UWATX 2-1-1 Navigation Center for more than five years! We chatted with these specialists on their specific roles, the transformations they have seen in the call center over the past five years and what they enjoy most about their jobs: Q: What is your role? Cynthia: 2-1-1 Community Information Coordinator Laura: Bilingual Navigation Specialist Melissa: Lead Healthcare Navigation Specialist Jessica: Director of Client Services Q: How have you seen the Navigation Center change over time since you’ve been here? Cynthia: At the time I started working for 2-1-1 United Way, we were in the first phase of expanding the 2-1-1 call center through the addition of MAP screening services for Central Health. Since that time, we have increased the scope of services the Navigation Center provides to the community through expansion of the Central Health platform and the addition of Bluebonnet Trails Community Services and El Buen Samaritano Episcopal Mission. The Navigation Center has increased our community involvement by partnering with community programs and initiatives such as […]

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