Since 1996, the United Way Navigation Center has been connecting callers to the services they need. We took the first 2-1-1 call in Texas in 2002 and to date, our Navigation Center has answered more than two million calls.
Here’s how it works: when a caller dials 2-1-1 in our 10-county region, they are connected to one of our Navigators within a minute. The Navigator assesses their needs and then finds appropriate organizations from our database of more than six thousand local resources.
Calling isn’t the only way to access our service – you can also go online to search our online database directly. We want to make sure that anyone in need can turn to us in the way that works for them.
And we pride ourselves on service: the Navigation Center is free, confidential and multilingual; our specialists are professionally-trained, nationally rated, and also friendly; and along the way, we collect data to provide feedback to decision makers, nonprofits and other stakeholders about what the needs are in our community and how they are evolving.