2-1-1 Texas, the free information and referral hotline that connects people to services managed by United Way Capital Area, has been working long hours through the weekend coordinating services that help individuals and families affected by Hurricane Gustav.
The statewide network experienced a 300% increase in call volume compared to average weekend call traffic, as the impact of the storm grew and the evacuation of New Orleans, SW Louisiana and SE Texas picked up speed. Calls ranged from where and how to find shelter for families, food, transportation, even pet evacuation assistance.
“At this time we are helping folks by connecting them to local resources and services that can help their situation, whatever that may be” said Debbie Bresette, EVP for United Way Capital Area who oversees the 2-1-1 service here in Central Texas. “This typifies how we in Central Texas LIVE UNITED. We are all in this together and are fortunate to have a community with a big heart, who opens their doors and support our efforts to help those most in need.”
Last year 2-1-1 fielded about 200,000 calls from people looking for help.
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